If you have ever submitted a ticket to HostGator's ticket system, then you have almost certainly seen the line on the bottom of each email that asks you to rate the response you received. IMPORTANT: You must use the link found at the bottom of our email reply. Posting a comment on this article will NOT enter you into the drawing.
Why Ratings Matter:
Ratings and customer feedback help us track and improve the quality of our customer service. Asking customers to rate the quality of the responses they receive from our staff help us see how we are doing as a company and how our employees are doing as individuals. Management and individual employees watch these ratings closely and use them to help guide customer service strategy, evaluate individual strengths and weaknesses, and more.
About the Giveaway:
As a thank you to our customers for taking some of their time to rate our support responses, we enter everyone who rates a responses into a drawing for a $50 credit applicable towards any HostGator product or service.
This drawing is conducted once per month and is done by randomly choosing a customer email address from the ratings we receive over the course of the month. In the future, we might conduct the drawing more frequently. Customers who win the drawing will be contacted via email.
Do you have additional feedback?
If you have additional feedback to share, we encourage you to share your experiences in our Customer Reviews forum. Our Customer Review forum is the ideal place to share your feedback about your overall experience as a HostGator customer.