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Support Portal Home » Specialized Help » Technical » SSH / PuTTy Cipher Errors

SSH / PuTTy Cipher Errors

Are you experiencing problems when connecting to our servers via SSH ?

If you then get fatal errors, a likely reason is because you are using an older version of PuTTy. We can replicate the following error with PuTTy 0.55:

putty error

Please update to the latest version of PuTTy (0.60):

Windows Installer
Windows Standalone exe

It looks like this issue extends into SFTP also:

sftp error

We are able to recreate this issue with CoreFTP on our office machines. A newer FTP client (such as FileZilla), will include the correct ciphers for connecting to SFTP.

Here is a FileZilla program for you to download. We have verified this works from outside our network, so you shouldn't have any problems connecting.

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Article Comments

Mike
Worked!
Posted: February 10, 2010
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

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Posted: December 13, 2011 (Global Reply)
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