Enable SiteLock TrueShield and TrueSpeed

This article is part of our series on getting started with SiteLock. For other articles and helpful tips on activating and using SiteLock services, you can go to the following URL:

SiteLock TrueShield and TrueSpeed are powerful tools. Available on even the SiteLock basic plan, these features simultaneously protect your website from malicious visitors and deliver your content to legitimate visitors faster via a Content Delivery Network (CDN) from servers around the world.

Important Note Regarding SSL Certificates: SiteLock TrueShield Basic (The Web Application Firewall and Content Delivery Network included with both Find and Fix plans) is not compatible with the use of SSL for your site. For use with an SSL you will need to upgrade to one of the following levels of TrueShield:

  • SiteLock TrueShield Professional: Supports SSL or EV SSL without the green bar.
  • SiteLock TrueShield Premium: Included with the SiteLock Prevent plan, premium also supports SSL or EV SSL without the green bar.
  • SiteLock TrueShield Enterprise: Supports SSL or EV SSL without the green bar.
  • SiteLock TrueShield Enterprise with Extended Validation for SSL: Supports SSL or EV SSL with the green bar.

If you have purchased SiteLock, we highly recommend ensuring that TrueShield and TrueSpeed are properly configured. You may activate this feature in 3 main steps:

  1. Activate TrueShield and Get Your New DNS Records
  2. Update Your Website DNS
  3. Update Your MX Record

Step 1: Navigate to Your SiteLock Dashboard

To navigate to your SiteLock Dashboard:

If these instructions do not load, you may view how to access your SiteLock dashboard here.

Step 2: Activate TrueShield and Get Your New DNS Records

To activate TrueShield/TrueSpeed and get the new DNS records required for step 3:

  1. From your SiteLock dashboard, click the Configure TrueShield icon:

    If the TrueShield icon says Upgrade instead of Configure:

    1. Click the Upgrade TrueShield icon:

    2. You may click “SiteLock TrueShield: Basic Free!” to obtain the free TrueShield and TrueSpeed feature included in all plans.

    3. Click submit
  2. You will then be presented with 3 steps. If you have not upgraded TrueShield to include SSL, click Step 2. Step 1 will not be covered in this tutorial.
  3. SiteLock will provide you with DNS records to apply in cPanel in step 2.

Step 3: Update Your Website DNS

To update the DNS records for your domain:

  1. Log into cPanel.
  2. Click the Advanced DNS Zone Editor icon.

  3. If you have multiple domains installed, select the applicable domain from the drop down menu.

  4. Locate the A record for your domain and click Edit.
  5. Change the IP address to the first IP provided by SiteLock then click Edit Record.

  6. Under Add A Record:
    1. Enter the applicable domain name, followed by a period.
    2. Enter 14400 for the TTL.
    3. Select A as the Type.
    4. Enter the second IP address provided by SiteLock.
    5. Click Add Record.
  7. Next locate your www. record for your domain and click Edit next to it.
  8. Select CNAME from the drop down, if it is not already selected.
  9. Enter the CNAME provided to you by SiteLock.
  10. Click Edit Record.

Both A and CNAME records take up to 8 hours to propagate, during which time your domain may not correctly resolve to SiteLock's CDN and Firewall consistently. Please continue to step 3 to configure your mail records.

Step 3: Update Your MX Record

By default, many cPanel accounts route your email to the same location as your domain name. Routing your email through TrueShield may cause issues, so you will want to update your MX records if this is the case.

To check to see if further configuration is necessary, you may log into cPanel and click the MX Entry icon. If the record in the MX Records section of this page is already set to the mail. subdomain, no further configuration is necessary.

Example: If your domain is exampledomain.com you would check to see if your MX record is mail.exampledomain.com.

If your MX record is not pointed to a subdomain, then you will need to configure your email to route independently of your domain. The following article will assist with making this change:

Note: The CDN and Firewall caches your site. The cache is automatically cleared once per day. To clear the cache manually you must call in directly to the main SiteLock line at 877-749-1419 and request to clear cache.