POP3 or IMAP with SSL

For a secure email connection using SSL, you must replace your normal mail.domain.com with the secure server name.

Before adjusting your settings, please read:

Finding the Secure Name

Shared Web Hosting

Look in cPanel's left hand menu to find the name of your server. If you have gator123 then your secure server name is secure123.hostgator.com

Reseller

Unfortunately, the normal websitewelcome.com server name cannot be converted to a secure name.

Reseller customers can use the server's hostname on their account. The secure hostname should be used for the incoming/outgoing certificate domain.

If you find that this method does not work for you, please contact HostGator by phone or live chat to get the secure server name for your account.

Information for Employees:

 
HostGator uses wildcard SSL certificates which cover the .hostgator.com on Shared and the .websitewelcome.com on Reseller accounts.

To locate the  secure server name for an account, please see the following article:

Secure Ports

Incoming Ports

  • Secure POP3 - port 995
  • Secure IMAP - port 993

Outgoing Ports

The outgoing mail is always SMTP, whether using IMAP or POP.

  • Secure SMTP - port 465

Note: Be sure that your computer's firewall is not blocking these ports as this can cause the ports to still not work properly. It is not always necessary to use your Internet Service Provider's settings, but if you cannot send from port 26 or 465, then we suggest you contact your ISP and ask for their outgoing mail server name.


SSL Warning

When not using the secure connection settings for email, you may sometimes receive notices about the SSL certificate as these certificates are renewed/reissued. The best method to resolve this issue is to update the email settings with the secure server name provided above.

If you would prefer to not make this change, you may suppress warnings about the validity of your connection's SSL certificate by either adding an exception or trusting the certificate.

Additional Resources

The following articles can provide further guidance in accepting or trusting your SSL certificate warning and are for reference only. Please note that Hostgator cannot offer direct support for the information provided below.