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Support Portal Home » Specialized Help » Email » POP3 or IMAP with SSL

POP3 or IMAP with SSL

You must replace your normal mail.domain.com with the secure server name.

Please read the Outlook related article, first. Then come back to this article and adjust your settings.

Shared Web Hosting: Look in cPanel's left hand menu to find the name of your server. If you have gator123 then your secure server name is secure123.hostgator.com

Reseller: Unfortunately, you cannot convert your normal websitewelcome.com server name to a secure name. Please contact HostGator by phone or live chat to get the secure server name.

Secure POP3 is port 995.
Secure IMAP is port 993.

The outgoing mail is always SMTP, whether using IMAP or POP.
Secure SMTP is port 465.

Problems? Be sure that your computer's firewall is not blocking these ports. It is not always necessary to use your Internet Service Provider's settings, but if you cannot send from port 26 or 465, then we suggest you contact your ISP and ask for their outgoing mail server name.

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Article Comments

Bijesh
Hello,

What will be the outgoing server and port (for IMAP) if we go ahead with secure server connection ? OR we can only use SMTP server and not the secure server for outgoing settings ?
Posted: December 2, 2010
HostGator
IMAP and POP3 are incoming protocols.

SMTP is the outgoing protocol you use with either of those.

Secure SMTP is port 465. Please contact HostGator by phone or live chat to get the secure server name.
Posted: December 3, 2010
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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