For a secure email connection using SSL, you must replace your normal mail.domain.com with the secure server name.
Finding the Secure Name
Shared Web Hosting
Look in cPanel's left hand menu to find the name of your server. If you have gator123 then your secure server name is secure123.hostgator.com
Unfortunately, the normal websitewelcome.com server name cannot be converted to a secure name.
Reseller customers can use the server's hostname on their account. The secure hostname should be used for the incoming/outgoing certificate domain.
Information for Employees:
To locate the secure server name for an account, please see the following article:
- Secure POP3 - port 995
- Secure IMAP - port 993
The outgoing mail is always SMTP, whether using IMAP or POP.
- Secure SMTP - port 465
Note: Be sure that your computer's firewall is not blocking these ports as this can cause the ports to still not work properly. It is not always necessary to use your Internet Service Provider's settings, but if you cannot send from port 26 or 465, then we suggest you contact your ISP and ask for their outgoing mail server name.