HostGator.com » Support Portal



How to Create an Autoresponder

Autoresponder returns a predefined message to anyone who writes to an email address of your choice.

To create an autoresponder, please do the following:

  1. Log in to cPanel.
  2. Click on the Auto-responders icon.
  3. Click on Add Auto-Responder.
  4. In the drop down menu to the right of Character set, please provide a character set you wish the email to be set in.
  5. In the Interval box, specify the number of hours you wish for the autoresponder to wait between responses to the same email address. (In other words, how long it waits to reply with a second auto-response to the same sender. This way if the same person emails you multiple times, they don't instantly get multiple auto-replies.)
  6. In the box next to “Email:” Type the beginning part of the email address you wish to have an auto responder for.
  7. In the drop down menu to the right of the “@” sign, select the domain for which the email is associated with.
  8. In the box to the right of “From:”, provide the name that the autoresponder will be from. You can enter "%from%" to see the sender's name, or "%email%" to see the senders email address.
  9. In the box to the right of "Subject", provide the subject which you would like the autoresponder to contain. If you enter "%subject%", it will be a reply with the same subject as the user wrote in their email.
  10. You may select the check box to the right of HTML Message if you would like the body of the email to contain HTML. If you leave it blank, HTML tags will show up as plain text in the auto response.
  11. In the big text area underneath “Body:” Provide the body of the message you wish to be sent in the autoresponder.
  12. Click Create / Modify
You have now just set up an auto responder. If someone sends an email to the email address you specified, an E-Mail will be automatically sent back to them with the info you have provided.

Autoresponders will begin to work immediately after their creation. You are unable to disable and save autoresponders for future use. To remove an autoresponder or disable it, you must delete it. Once an autoresponder is deleted, it will no longer function.

When setting up autoresponder in webmail, it has a drop down for character set. What do I choose ?
ANSWER: utf-8

cPanelcPanel is a popular web hosting control panel that helps you manage your hosting account and assists you in creating web sites, managing e-mail addresses, & installing applications to a server.

cPanel is available on all HostGator Linux hosting plans, including Shared Hosting, Reseller Hosting, VPS and Linux Dedicated Servers.

Article Comments

Larry Clark
Can I use the autoresponder for my own personal list - does your autoresponder allow multiple emails over a specified period.

Thank you
Larry Clark

HostGator
Auto-responder is only triggered when someone writes to your email, and it only replies back to that one person.

I don't think autoresponder does what you are asking. Please contact us via email, phone or live chat so we can clarify what you want to accomplish.

Vern
How will the responder work if per say, I have e-mail site A forwarded to site B e-mail and install a responder on site B. Would this cause the system to continue to forward back and forth?

HostGator
I am not sure what you mean, but sounds like the best plan is to set it up and test it.

Allan Philip
Hi, the information is great but what I want to know is, how con I give away a copy of a report in return for an email address? Do I upload the file to my Cpanel and into what folder. Do you have an article/answer as this one "http://support.hostgator.com/articles/e-mail/how-to-create-an-autoresponder" that includes the answer to the question I seek?

HostGator
You need to find a program which does that, or develop your own script.

The design should accept an email, send a confirmation email with a link, and the link expires upon a predetermined event. You can do this all with PHP, but I am not aware of a program which already does this.

HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.



Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

Post Comment