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Support Portal Home » Specialized Help » Email » How to access your email through cPanel

How to access your email through cPanel

There are several ways to read your email. Normally, users will go to your domain name.com/webmail and login.

If you are the administrator and would like to access different email accounts through the cPanel, you may do the following:

  1. Click on the Mail icon (not the Webmail icon!)
  2. At the bottom, click on the Webmail button next to the account that you want to read.
  3. Enter the correct password. If you need to force your way in, you can reset the email password at step 2.
  4. Click on the web mail application that you would like to use.
    -SquirrelMaill
    -Horde
    -RoundCube

You have now accessed your email through cPanel.

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Article Comments

Bob
I am not receiving email in my "default" inbox. For example, when I login to Horde, I do not see my messages in the inbox. Instead, I see them in a folder named user@website.com. I can send and receive email from this folder without any problems.

I just changed several sites from my old webhost - not sure if that has anything to do with it.

Is there any way to configure email so it is sent to my "default" inbox?
Posted: January 5, 2010
HostGator
This is not a good medium for troubleshooting and support.

From the information I have, I suspect that you are accessing the Webmail icon from within cPanel. Please do not do that.

Instead, go to your-domain.com/webmail and login at the prompt.

If you need more help, please join us in live chat or call us on the phone.
Posted: January 5, 2010
Lorelei
I'm having email troubles. I saw "no mail, no mail, no mail", then one day I had thousands of messages. I read them, sorted them, added some folders to my email, then deleted some. The next day and for the next two months, I see "no mail." What's up? I know I have stored messages, even if I don't have any spam - which would be strange - but I can't seem to find them. What should I do next?
Posted: November 10, 2010
HostGator
You are obviously going to two different places at different times. In cPanel, click on the Mail icon, but never the Webmail icon. Also, never attempt to access the webmail account for your plain cPanel username; it will only confuse you more.

If you still have problems, contact HostGator so we can show you this. Also, we may need to help you disable your catchall email, as this could be redirecting your emails to the wrong mailbox.
Posted: November 12, 2010
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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