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How do I access my spam folder?

If you've configured your cPanel hosting account to use the "Spam Box" feature of SpamAssassin, mail identified as spam will be placed in a spam folder. However, you will not immediately see the spam folder because you must "Subscribe" to it.

Pop client (such as Outlook):

Your mail program has a way to subscribe to your new folders. Please refer to the help section of your program.

SquirrelMail Webmail:

  1. Visit the Webmail interface and choose SquirrelMail
  2. Click on "Folders" at the top
  3. Under the "Unsubscribe/Subscribe" area, select the folder and click "Subscribe"

Horde Webmail:

  1. Visit the Webmail interface and choose Horde
  2. Click on "Mail" at the top
  3. Click on "Options" at the top
  4. Click the "Server and Folder Information" link in the first column
  5. Under "Spam folder:" select "Create a new Spam folder".
  6. Enter the name spam and click Ok.

RoundCube Webmail:

  1. Visit the Webmail interface and choose RoundCube
  2. Click on "Personal Settings" at the top
  3. At the top, click on the "Folders" tab.
  4. Look to the bottom for "Create new folder" and in "Folder name:" type spam.
  5. Click the Create button.

Next time you login, you should see spam in your spam folder.


Article Comments

Bettu
How do I find "squirrelmail"
I would like to find my spam
Thank you

HostGator
When you login to webmail, these 3 programs will be the options to choose from.

Read more at "How to log into Webmail?"

Jennifer
Terms like "cPamel hosting account" are meaningless to novices who can't even find their spam. Please, please i'm asking cause I just don't know...

HostGator
You need to read about Spam Assassin first.

If you do not know how to login to cPanel, I strongly suggest you contact us via phone or live chat so we can show you some basics.

Beth
With ROUND CUBE, their default name for spam is called Junk. So, if you follow the instruction above and create a Spam folder, you then have to go back to settings, click special folders, then hit the drop down box next to Junk & click on Spam. This step will then sync the two terms Junk & Spam, so the spam feature will work in both Squirrel or Horde should you decide to use either of those.

HostGator
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