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Default Address, Catchall

What is the default address?

It is a catchall mailbox that receives all emails written to a non-existing name @ your domain.

Why is this disabled?

We disable Default Address because if you don't know how to use it, it can cause your account to flood with email.

How do I enable it?

Please contact HostGator via phone or live chat and ask for your "catchall email to be enabled."

Once enabled, what do I do?

Go through the drop down and make sure every domain's Current Setting is ":fail: No Such User Here".

If the settings are wrong, or you are not sure, follow these steps.

  1. Select the first domain name in the drop-down.
  2. Choose "Discard with error to sender (at SMTP time)".
  3. Set the "Failure Message (seen by sender):" to No such person at this address.
  4. Click the Change button.
  5. Repeat for every name in the drop-down.

This will prevent your account from filling up with unnoticed spam.


Article Comments

goawayn00b
reason of i purchased your host = catchall email but i think i given my for nothing

HostGator
We turn off the catchall email feature to protect you from unwanted spam and (even worse) inbox flooding which uses inodes and disk space.

If you want the feature turned on, just call or email us.

Any agent here can turn it on for you. You can start using catchall immediately.

Cerulean
Once the catchall email is activated, is there an option for no failure message seen by sender?
I want to receive catchall mail without any bounce-back message sent to the sender.

HostGator
It already works that way by default.

When you enable catchall, it turns all undeliverable emails into deliverable emails. Thus, no more "user does not exist" bounce-backs. Try it out.

Keith Frank
in roundcube web mail nothing is getting delivered to my "inbox" folder but if I create another e-mail account e-mails will be delivered to the folder that is created for that new account. Is the "inbox" reserved for the catchall(default) account? If so do I need to enable the catchall account in order to use the "inboxes" in the web mail clients?

HostGator
The problem sounds like you are trying to manage everything from your cPanel user name's mail box. Not good.

Please log out of your webmail and go back to cPanel.

In cPanel, never use the "Webmail" icon. Avoid it!

Use the "Email Accounts" icon instead, and access webmail from within "Email Accounts".

Read more in the related article, "How do I create email accounts?"


If you have read our knowledge base and still have questions or need more information, please contact us via phone or live chat for immediate assistance.

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