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Support Portal Home » E-mail » Are you able to send emails but not receive?

Are you able to send emails but not receive?

Either your domain is over quota, or your e-mail address itself is over quota. You will need to increase the amount of disk space to receive mail again.

Please sign into cPanel and look in the left menu for Disk Space Available. Make sure this is a positive number.

Next, please, click the Email Accounts icon. Check the column that says Usage, and make sure it is not higher than the Quota.

How can the email go over quota? The last message may have been large, or the quota may have been decreased while the email account was at its current size.

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Article Comments

Karen Hurst
The other day I set the spam assasin and the box trapper, etc. this made it ask if everyone was a real live person. Because some places that I belong to are not real live people, the mail go sent back and now I am having problems getting any mail. I have gone in and disabled all the spam items, but I have tried to send to this email with other emails I have and it still asks me if I am a live person. How can I stop this
Posted: September 24, 2009
HostGator
Box trapper is what asks senders to prove they are real people. You must disable the boxtrapper.
Posted: September 24, 2009
Brian
I get a bounce report that tells me "550 sorry, mail to that recipient is not accepted (#5.7.1)". The account seems to be set up according to your instructions, but I persistently get the above report. I can send emails OK from the same account. Why can't I receive emals sent to the same account, despite setting it up exactly as instructed?
Posted: October 7, 2009
HostGator
Please contact us via phone, live chat, or email support@hostgator.com with the details.
Posted: October 7, 2009
colin
my usage is zero my quota is 10m,I have set up a blog but as yet nothing on the root, so web address is mydomain.com/home, I don't see why this should affect the email address though,works great sending but not on reply button,help needed
Posted: October 15, 2009
HostGator
Even though your blog is not in the root folder, it still counts towards your disk space.

Sounds like you need to call us or join live chat so we can investigate.
Posted: October 15, 2009
If you have read our knowledge base and still have questions or need more information, please contact us via phone or live chat for immediate assistance.

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