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Support Portal Home » Hosting Guide » Let's Get Started » Domain Names: Buy, Sell, Manage » Domain Registration Refund

Domain Registration Refund

All domain name registrations, renewals and transfers are non-refundable, with the exception noted below.

If you have trademark issues or copyright violation, then you can request we unregister the offending domain name at any time; however, there is no refund for this.

We apologize for any inconvenience.

Hosting with Domain Registration - 45 Day Refund Policy:

Refund requests for .com, .net., and .org domain names (made within the 45 day money-back guarantee period) will have the common market value subtracted for those tld's. Any ccTLD's domain name purchases are non-refundable. Please note that domain refunds will only be considered if they were ordered in conjunction with a hosting package. Eligibility of said refunds will be determined at the time of cancellation.

Please see section 6 of our Terms of Service for complete details on our money-back guarantee and a link to the cancellation form.




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Article Comments

Dr. Lauren Kennedy-Smith
I want to start by registering a domain name - and ascertaining whether it is available. I have done this befoe on this site. I am not sure why it seems so difficult this time. I intend to buy a plan, as well.
Posted: September 23, 2009
HostGator
You should not be having any problems checking the availability. You can click any "Order Now" button and choose the first option "Register New Domain". Type the desired domain in the two blanks and click the [next>>] button. Our site will tell you the availability and alternate options.

When you are ready to buy a domain name, visit the related article "Which domain names can HostGator register, TLD prices?"
Posted: September 24, 2009
happyone
I made a mistake while typing my domain name. How can I change it?
Posted: December 14, 2009
HostGator
Simply contact HostGator via chat or phone and we will help you.
Posted: December 21, 2009
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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