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Support Portal Home » cPanel » How to upload to an Addon or Subdomain

How to upload to an Addon or Subdomain

Option 1

In a FTP client enter this information.

Host = add on domain name
User = addondomain@primarydomain.com
Password = what you entered during Addon domain creation
Port = 21

Once you have successfully connected to your ftp client will be in the root of the add on domain name.

If everything was successful you should see a folder called cgi-bin.

Upload your files.

Enjoy your new site.

Option 2

In a FTP client enter this information.

Host = primary domain name
User = cPanel username
Password = cPanel password
Port = 21

Once you have successfully connected to your ftp client will be in the home directory.

Double click the public_html folder. Double click the addon domain folder.

Upload your files.

Enjoy your new site.
You do not need to upload or create the cgi-bin folder. The cPanel will automatically create this folder with each new Addon and Subdomain creation.

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Article Comments

Kate Perez
I uploaded all my files. They work fine when I open them on my desktop but when I go to the URL I do not get what I expect to get.

My web page is flash, it worked before but now it just goes to a sort-of search page.

What am I missing? I tried uploading directly to the addon folder under pubic_html, and to the cgi-bin folder under it with the same results.

What did I miss?

Thanks!
Posted: November 5, 2009
HostGator
The next step is to call HostGator or join us in the live chat, so we can investigate your specific situation.

Likely, we need to restart Apache on your server. Also, the culprit could be a bad IP address.
Posted: November 6, 2009
Patrick
I added the addon domain name and uploaded files to the new domain's folder that was automatically set up. A search page comes up instead of my site. Is there a delay for when the the site is then active? Is it a 24-48 hour waiting period? Or did I do something wrong?
Posted: February 17, 2010
HostGator
It is normal to wait up to 48 hours for a domain name to propagate (48 hours from the time you update your name servers or DNS).

However, a search portal page usually indicates that we need to restart Apache on the server.

Please contact HostGator via live chat or phone so we can investigate.
Posted: February 18, 2010
GT
I want to give someone ftp access to one of my addon domains so they can upload files to a certain folder. I'm guessing they can use FileZilla to directly connect using method 1 above, but the trouble is I've lost the domain password I specified when I created the addon domain. Is there any way I can retrieve that password? Or is there a better way to grant access to just one folder for uploading files?
Posted: June 21, 2010
HostGator
Just go back to cPanel, and under the Files section, click the FTP Accounts icon. Look through the list and find the addon domain account. Click the Change Password button on the right, and now you can reset the password (with no need to know the old password).
Posted: June 21, 2010
GQ
Thanks for this info! I can finally move on
Posted: April 5, 2011
Dave
How does an add-on url affect SEO. Does Google just see my new page and my new keywords as a totally separate site? Or will it be harder to rank for in the SERPs. Thanks.
Posted: May 5, 2011
HostGator
All domains in a cPanel must use the same IP address.

The theory of SEO is that inbound links from sites on the same or similar IP address do NOT improve your SERP.
Posted: May 5, 2011
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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