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Support Portal Home » Pre-Sales & Policies » Billing & Account Changes » You are charging me too much money on my PayPal account. Why can't you change my subscription payment?

You are charging me too much money on my PayPal account. Why can't you change my subscription payment?

PayPal does not allow for anyone to change your payment amount. If you need to pay us a different amount every month, you will need to cancel your current subscription and re-subscribe on the correct amount you wish to pay monthly.

We do not bill your account for extra money. HostGator cannot tell PayPal how much money to send. Rather, you instruct PayPal how much money to send to HostGator. It is likely you created multiple separate PayPal subscriptions, which has caused you to pay extra. We are unable to cancel any PayPal subscriptions for you, so you will need to cancel all subscriptions at this time. To do that, please see the steps below:

  1. Login at paypal.com (Hostgator cannot provide this login)
  2. Click the My Account tab.
  3. Click the History subtab.
  4. Choose the Subscriptions field from the Show dropdown menu.
  5. Check the From box and change the date back 2 years.
  6. Click Search.
  7. To view the details of a specific Subscription Creation, click Details in the Details column.
  8. At the bottom of this page, click Cancel Subscription.
  9. On the confirmation page, click Cancel Subscription again.
  10. Repeat for all subscriptions with HostGator.com.

The extra payments are now posted as credit on your account which will automatically subtract from future invoices. Once this credit is depleted, please re-initiate the subscription on a future invoice.
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Article Comments

Matt
This page has moved. Click on any transaction with Hostgator, then click on "My Preapproved Payments" to manage subscriptions. You no longer need to search from the history page.
Posted: February 2, 2011
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

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Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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