Why Do I Have to Verify My New Order?

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We carefully evaluate new accounts to determine high risk orders. Please do not take it personally if you are asked to verify a new account as you may have been selected randomly. Please provide the requested information at your earliest convenience to ensure that your account is set up as soon as possible.

How to Verify a New Account

Attention: Due to the current sale, the volume of new orders is extremely high. Consequently, it may take us some time between the submission of your order and the verification process. We appreciate your patience while we process this large volume of orders.

Verify by Phone Call

In order for us to set up your account, we will need you to call us.

Toll-free: 1-866-96-GATOR (866-964-2867)

International*: 001-713-574-5287

*Overseas customers have the option of using Skype to call us toll-free at +18669642867.

Verify via Ticket

If you are unable to call us, and if a ticket has not already been generated for you, you can instead Live Chat, and an agent will generate a ticket requesting a scanned copy of the following items for you to reply to:

  • A photo ID such as a passport or driver license
  • The credit card that was used on your account purchase (assuming you purchased a hosting account with a credit card). You may censor all but the last 4 digits of the credit card number for your protection, but please ensure the name and expiration date are legible.

Please provide us with the above requested information at your earliest convenience to ensure that your account with HostGator is set up as soon as possible. We are available 24/7, so please feel free to call us at your convenience. We apologize for any inconveniences that may result from this process.

Additional Verification

Some signups may be subject to additional verification to ensure the credit card holder or PayPal account owner has authorized the purchase. This additional verification is done for your protection. If additional verification is necessary, we will contact you via email with further instructions.

Unverified Accounts

If you are contacted to verify your order and we do not hear from you within 48 hours, we will automatically refund your initial payment. We don't want to accidentally keep your money in case you decide not to call us to verify. Since we automatically refund your payment, you will need to pay again to activate your account.

You can choose to NOT pay, and we will not activate your account. If your first payment is already returned and you want to pay later, we will be glad to activate your account and start your billing cycle on the day you pay.