We carefully evaluate new accounts to determine high risk orders. Please do not take it personally if you are asked to verify a new account, as you may have been selected randomly.
If you are serious about hosting with HostGator.com, then please verify your account so we can proceed to activate it.
How do I verify my new account?
Verifying by Phone Call
In order for us to setup your account, we will need you to call us.
Call Toll-free: 1-866-96-GATOR (866-964-2867) extension 1010
or International: 001-713-574-5287 extension 1010
Overseas customers have the option of using Skype to call us toll-free by calling +18669642867. (More Details)
If You Are Unable to Call
If you are unable to call us, you can instead send email to sales@hostgator.com with a scanned copy of a photo ID such as a passport or driver's license. In addition to your photo ID, please include a scanned copy of the credit card that was used in your account purchase (assuming you purchased a hosting account with a credit card). You may censor all but the last 4 digits of the credit card number for your protection, but please ensure the name and expiration date are legible.
Please provide us with the above requested information at your earliest convenience to ensure that your account with HostGator is setup as soon as possible. We are available 24/7, so please feel free to call us at your convenience. We apologize for any inconveniences that may result from this process.
Additional Verification
Some signups may be subject to additional verification, to ensure the credit card holder or PayPal account owner has authorized the purchase. This additional verification is done for your protection. If additional verification is necessary, we will contact you via email with instructions.
Activating an Account After 48 Hours / Automatic Refunds
If you are contacted to verify your order, and we do not hear from you within 48 hours, we will automatically refund your initial payment. We don't want to accidentally keep your money, in case you decide not to call us and verify. Since we automatically refunded your payment, you would need to pay again to activate your account.
Not Wanting to Verify Your Order
Don't worry, you can choose to NOT pay and we will not activate your account. Also, your first payment is already returned. If you want to pay later, we will be glad to activate your account and start your billing cycle on the day you pay.
