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Support Portal Home » Pre-Sales & Policies » Billing & Account Changes » I didn't get my welcome email or have since lost it. How can I have it resent?

I didn't get my welcome email or have since lost it. How can I have it resent?

The welcome email contains your site's IP address, name servers, control panel login, and getting started information.

Remember, you will not get the welcome email until after you pay for your new hosting. Then it takes up to 1 hour for Shared Web and Reseller Hosting, and up to 48 hours for Dedicated Hosting.

If you still never received your welcome email, please check your spam and junk folders. If it is not there, make sure to whitelist welcome@hostgator.com before requesting it again.

If you need your welcome email resent, please contact HostGator via phone, live chat, or an email to sales@hostgator.com including your domain for which you want the welcome email.

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Article Comments

kim clonts
did not receive welcome email
Posted: December 8, 2009
HostGator
You have yet to pay for your order.

Please login to http://hostgator.com/billing and enter your email address and the password you chose.

Read the related article for payment steps.
Posted: December 8, 2009
CStock
did not receive welcome email, paid via paypal, on www.domain.com it appears it`s owned by hostgator but i still have no welcome email with password and details, what should i do?
It's the first time it happens here, before i got it like in 30 minutes, now it's been like 4-5 hours
Posted: September 9, 2010
HostGator
Check your spam and junk folders for the email. Then contact us via email, phone or live chat for immediate assistance.
Posted: September 10, 2010
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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