We're sorry to see you go. If there is anything we can do to keep you as a customer, please let us know.
To cancel your hosting account, please fill out http://www.hostgator.com/cancel.php.
(Note: Cancelling web hosting does not automatically cancel your domain name.)
SEO Hosting:To cancel your hosting account, please email email@example.com along with your account information.
Domain Name Renewals:If you no longer want to renew your domain, please email firstname.lastname@example.org along with the name of the domain you no longer want to renew. To help expedite your request, please contact us via the email address associated with the domain name, or provide us the order number.
Account Addons & Other Services:
HostGator India, Brazil, Turkey, etc.:HostGator.com only handles accounts that are purchased from HostGator.com. To cancel, you would need to contact the company you signed up with. For example, if you signed up with HostGator India, you would need to contact HostGator India to cancel.
What happens after I submit the cancellation request?
You will receive an email immediately confirming we have your request. If you do not get this email back within 1 hour, we did not receive your cancellation request and you will be held responsible for any charges as a result.
Once you know we have your request, please allow us 48 hours to verify your identity and close your account. Your account will remain active until you receive our second email confirming you were canceled successfully.
We typically offer a pro-rated charge for shared hosting when you have not used the time for which you paid. Please understand, we cannot offer a refund or pro-rated amount until after your account is canceled.
When will my cancellation be effective?
Unless you tell us otherwise, your account will be cancelled on the next renewal date, and you will continue to have access to your account until that time. For example, if your next renewal date is in 2 weeks, and you tell us you want to cancel, then your account will stay open for those 2 weeks, then cancel on the renewal date. If you want the cancellation to be effective on any date other than the next renewal date, please let us know when we contact you to confirm your cancellation, so we can cancel the account according to your instructions.