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Support Portal Home » Pre-Sales & Policies » Billing & Account Changes » How do I cancel my account?

How do I cancel my account?

We're sorry to see you go. If we can do anything to make it better, please let us know.

HostGator:
To cancel your account, please fill out http://www.hostgator.com/cancel.php.

SEO Hosting:
To cancel your account, please email sales@seohosting.com along with your account information.

Domain Name Renewals:
If you no longer want to renew your domain, please email sales@hostgator.com along with the name of the domain you no longer want to renew.

Account Addons & Other Services:
To cancel your account addon, please email sales@hostgator.com along with your account information and the service you want to cancel.

You will receive an email immediately confirming we have your request. If you do not get this email back within 1 hour, we did not receive your cancellation request and you will be held responsible for any charges as a result.

Once you know we have your request, please allow us 48 hours to verify your identity and close your account. Your account will remain active until you receive our second email confirming you were canceled successfully.

We typically offer a pro-rated charge for shared hosting when you have not used the time for which you paid. Please understand, we cannot offer a refund or pro-rated amount until after your account is canceled.

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Article Comments

Jayasiri Opatha
I have about 8 active domains I want to temporarily deactivate one and stop paying monthly hosting fee I will reactivate later Can I do it?
Or out of 8 domains can I cancel only one?
Posted: April 24, 2010
HostGator
For example, if you have 2 Baby plans, then you cannot temporarily deactivate one and stop paying for it. Even when the account is suspended, it still uses Disk Space (an important resource). If you want to stop paying for the plan, you must allow us to terminate it (completely delete it from our servers).

A different situation, for example, is if you have one plan with 8 domain names hosted on the one plan. You cannot temporarily deactivate one of the domain names and stop paying for it. If you want to stop paying for the domain name, you simply allow ti to expire and do not renew it. If you do allow the name to expire, then you risk losing the name to another person who wants it. If you do not want to lose your domain name, you must pay the registration every year.
Posted: April 26, 2010
Mitchell
On my account I have a domain and a baby account I think and I am wondering if I council the account is there a way to keep the domain?
Posted: May 23, 2010
HostGator
No need to do anything special because those products are separate.

When you cancel the hosting plan, you still keep the domain name until it actually expires.
Posted: May 24, 2010
Mimi
Hi, I just requested a cancellation but changed my mind that I don't want to cancel and I already received a email about my request. Is there any way to cancel my request and still have my domain and all that?
Posted: September 11, 2010
HostGator
Please reply to the email we sent about your request. Tell us via the reply about your change of mind.
Posted: September 13, 2010
J
I have an account with hosting plan and domain registration. If I cancel hosting plan, will I still have the access to billing control panel so I can renew domain registration?
Posted: September 17, 2010
HostGator
If you receive invoices for that domain registration in the billing system, then you will continue to have access there.

If you do NOT receive invoices for that domain registration in the billing system, and assuming you have no hosting plans remaining, then you will not continue to need access. Instead, you would manage your domain at hostgator.com/domains or arrange payment by emailing sales@hostgator.com .
Posted: September 20, 2010
L
Can i cancel a domain name I have registered. How do I do this?
Posted: October 6, 2010
HostGator
You cannot un-register a domain name. Even if you cancel your hosting plan, you still keep the domain name until it actually expires.
Posted: October 7, 2010
Tommaso Zillio
I have 2 baby plans with you and I want to cancel only one permanently - BUT I want to keep the other functional. How can I do it?
Posted: October 13, 2010
HostGator
Use the cancel link I mentioned, and then be very specific about which account we should cancel in the instructions. (Normally the accounts have different domains, usernames, and are on different servers, therefore we can always tell which one you want to cancel.)
Posted: October 15, 2010
jon
After I cancel my Hosting Plan, how will I manage my domains' DNS?
Posted: May 10, 2011
HostGator
You can still manage it via your billing account or http://hostgator.com/domains
Posted: May 10, 2011
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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