HostGator has developed a billing and support system that allows you to manage everything related to your billing account.
Note: The billing/support system is purposely separate from your web hosting control panels for security reasons. This way, you can give a web developer, friend or associate access to your hosting control panel to build or update your website without giving them access to your billing information.
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For a more in-depth tutorial on how to access your HostGator Billing Account, please see the following article:
If you've lost or forgotten your password, you can retrieve your password using the Forgot Your Password link on the login page.
You can also access your Customer Portal login from the HostGator Links section of cPanel by clicking the Billing System icon.
When you first log into your billing account, you will be taken to the My Account >> Account Summary page which gives you a summary of your account and provides an overview of recent invoices, support tickets and package statistics.
On the top of every page in your billing account, you will find icons to various areas of your account. Below is a list of each section of the menu and corresponding icons which offer help with the various features of the Billing/Support Customer Portal. Click on the links below to learn more about each task.
Special Note About Invoices
Invoices in GB Client will be generated and automatic payment attempted five days ahead of time for any packages on a less than Annual cycle. Annual cycles and longer will generate invoices fifteen days ahead of time.
If you do not pay with automatic payments, GB Client will attempt to send you an email notification about the new invoice. Remember, you will not receive the "invoice generated" email notification if you have a credit card on file which automatically pays that invoice.
For more information, see this article:
The Hosting tab has been incorporated into your Customer Portal to extend our Single Sign On initiative. The various icons within this section are outlined below and will take you to the associated cPanel page without requiring your unique cPanel credentials. You can even change between your primary domains if you have multiple shared packages.
- Hosting Dashboard
- Website Traffic
- Files & Folders
- Software & Services
- Advanced Options
- Google Apps
- Constant Contact
When clicking in the Domains tab you will be brought to the HostGator domain control panel. For additional information regarding the control panel found at http://register.hostgator.com/ please see the following article:
The following articles provide details on how to perform specific tasks within the Billing/Support Customer Portal that may not be obvious from the menu options.
- How to Change Your Primary Email Address
- How to Pay Automatically With PayPal
- How to Unsubscribe via PayPal
- Change Primary Domain
- Upgrade/Downgrade Hosting Plans
At the top of the page, you can find:
- A button to go to our Knowledge Base and Support Articles
- Knowledge Base search bar
- Domain search bar, where you can search for available domain names
- A Logout button
Our Addons page lists all the information needed to proceed with the the following account addons and services:
- Updating Your Primary Domain
- SSH Activation Request
- Generate CSR
- Purchase Dedicated IP
- SSL Installation
- Domain Validated SSL Certificates
- Company Validated SSL Certificates
Shared Hosting Startup Guide