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Support Portal Home » Affiliates » Cookie Tracking Information

Cookie Tracking Information

Our affiliate program uses cookie tracking to track and award sales made through the referral link.

The tracking cookie is valid for 60 days and is awarded on a last click basis -- meaning, if someone uses your link before sign up, it will overwrite any other affiliate cookie currently in their system.

If someone clicks your affiliate link, but then clears their cookies, then we cannot be sure you will get credit for the sale.

Please email affiliates@hostgator.com for affiliate program questions and support.

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Article Comments

Jon
so if someone registers; and in the next 60 days clears there cookies i wont recieve my money?
Posted: February 16, 2010
HostGator
No, the cookie only needs to exist when they sign up for hosting.
Posted: February 17, 2010
Wesley
Is it possible to have a cookie load when someone visits a page where a HostGator banner resides, or does the visitor have to click on the banner in order for the cookie to register?

Thanks.
Posted: October 12, 2010
HostGator
A domain name can only add cookies for itself, not other domains.

So, a visitor must click the HostGator affiliate link and be redirected to HostGator.com before the cookie can be added. However, you can add your own cookie for your own site as soon as the visitor gets to your site.
Posted: October 15, 2010
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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