A Feedback Address in Plesk

We would like our visitors to be able to send us feedback and get a response saying that we have received it. To do this, first, set up a new email account as before and name it Feedback, but don't click OK quite yet. Use the following steps to create a feedback email address in Plesk.

  1. Click on the Auto-Reply tab.
  2. Click the checkbox next to Switch on auto-reply to enable the feature.
  3. You can configure the subject line; however, if you leave the default subject, the mail server will insert the original subject to personalize the response.
  4. For Message Format, select Plain text. Plesk will ignore any HTML tags you put in the auto-reply text box, so there is really no reason to select HTML.
  5. In the Encoding drop-down menu, select UTF-8 unless you have specific needs.
  6. In the text box, you can enter the auto-reply message you would like to be sent each time the email address receives mail.
    All HTML tags will be discarded, so there is no need to be fancy. A simple message that the email was received and will be read should suffice.
  7. In the Forward to field, you can specify an email address that will be sent a copy of any emails received, if you would like.
    If you need true forwarding, leave this field blank and configure the Forwarding tab instead.
  8. In the Attach a file field, you can attach a file to the email you send, such as a picture or an HTML page.
  9. Click OK to create the new address.

Next: A Send-Only Address


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